Refund Policy

1. Introduction

At Reaxh, we strive to ensure your satisfaction with our services. This Refund Policy outlines our guidelines for refunds and cancellations. By using our services, you agree to the terms of this policy.

2. Subscription Plans

Reaxh offers various subscription plans for our X (Twitter) outreach platform. All subscriptions are billed in advance on a recurring basis, depending on the billing cycle you select (monthly or annually).

3. Free Trial

We may offer a free trial period for our services. If you do not cancel your subscription before the end of the free trial period, you will be automatically charged for the subscription plan you selected.

We do not provide refunds for the initial subscription charge after a free trial period.

4. Refund Eligibility

We offer refunds under the following circumstances:

• 14-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase. This applies only to your first subscription purchase and not to subsequent renewal payments.
• Service Unavailability: If our service experiences significant downtime (more than 24 consecutive hours) or critical features are unavailable for an extended period, you may be eligible for a prorated refund for the affected period.
• Billing Errors: If you have been incorrectly charged or billed for services you did not receive, you may be eligible for a refund of the incorrect amount.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial 14-day period
• Partial months or unused portions of a subscription period after cancellation
• Services that have been fully delivered or consumed
• Accounts that have violated our Terms of Service or Acceptable Use Policy
• Subscriptions canceled after the billing date for the next renewal period

6. Cancellation Process

You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel your subscription:

• You will continue to have access to the service until the end of your current billing period
• Your subscription will not renew at the end of the billing period
• No partial refunds will be issued for the remaining unused days in your current billing period
• You will not be charged for future billing periods

7. How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your account email address
• Date of purchase
• Reason for requesting a refund
• Any relevant details or documentation supporting your refund request

We will review your request and respond within 5 business days. If your refund is approved, it will be processed to the original payment method used for the purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

8. Promotional Credits and Discounts

Any promotional credits, discounts, or special offers applied to your subscription are non-refundable and have no cash value. If a refund is issued for a purchase that used promotional credits or discounts, the refund amount will be adjusted accordingly.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our service after any changes to this policy constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].